SigilbaseRefund policy
This policy covers payments for Sigilbase plans and sits alongside our terms of service. Nothing in it limits any right you have under the law.
Last updated 28 September 2026
Refunds
You can have any payment refunded in full by asking within 30 days of the payment date. You don't need to give a reason.
Cancelling
You can cancel at any time from the billing page in your account. Your plan runs to the end of the period you've already paid for, and you won't be charged again.
What stays in place
When a paid plan ends, because you cancelled it or its payment was refunded, your account moves to the free Developer plan. Nothing is deleted. Every event already written stays in the ledger and stays verifiable, and evidence bundles you've already exported keep verifying offline with the open-source verifier, with or without an account.
How to ask
Email hello@sigilbase.io from the address on your account and tell us which organisation the refund is for. Refunds go back to the original payment method, and we confirm by email once one is issued. Your bank may take a few working days to show it.